Edition

Parts & Services: communication around machine maintenance

4 December 2024
Client
Parts & Services
Application
France
Team
Bruno Dupille / Rachel Trioreau
Duration
1 month

Maintaining agricultural machinery is a crucial step in guaranteeing its performance and durability. Aware of this challenge, Parts & Service, the spare parts subsidiary of CNH Industrial, entrusted Agence Puck with designing a high-impact communication campaign. The objective: to encourage farmers to service their tractors, balers and combine harvesters during the low season.

A variety of materials to reach every target

The agency created a complete range of materials. Web and social media banners ensure optimal digital visibility, while flyers, letters, posters and roll-ups strengthen local presence. Specific brochures were also created for each type of machine. They highlight the benefits of servicing in the off-peak period, such as parts availability, promotional offers and shorter lead times.

Customisation that serves dealers

The key to this campaign lies in its customisable nature. A dedicated online platform enables dealers to adapt the brochures to their needs:

  • Adding local offers,
  • Integrating logos,
  • QR codes,
  • Specific messages.

This tool gives them tailored communication, suited to their customers. The result? Better ownership of the message and stronger contact with farmers.

A collaborative success

The campaign is based on a strategy combining standardised materials and customisation options. This maximises impact on a large scale, while preserving local communication. A successful venture for Parts & Service and Agence Puck, who continue to support agricultural professionals in maintaining their equipment.

Staged presentation of the communication materials created by Agence Puck for Parts & Services, Case IH, for the 2024 winter servicing campaign
Staged presentation of the various communication materials created by Agence Puck for Parts & Services, Case IH, for the 2024 winter servicing campaign
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